Your satisfaction is our primary concern.  If you are not satisfied with your purchase, please read the following and contact us for assistance.

General Policy

All items must be returned within 30 days and be in new, unused condition including all packaging contents. Original shipping charges are non-refundable and returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as BLEM) or custom engraved/laser etched items. Attempted returns on non-refundable items will be sent back at the shipper’s expense.

Please securely package and ensure returned merchandise is in a padded envelope or box. If a part is damaged during return shipment, or a part is missing because of a damaged envelope or box, we will not refund or exchange. Your name and order number or transaction id must also be included with the items being returned so we know who they are coming from and who to issue a refund. Applicable refunds will be issued to the original payment method.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our Support Team.


If for any reason you have a warranty issue with one of our products, please contact our Support Team.  Please describe your situation, include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 3-5 business days.

If you have images to send, please attach them to your email.

Damaged Items

Regarding claims dealing with damaged, blemished products, or missing items, we ask that you notify us within 72 hours upon receiving the shipment.  If you have images to send, please send them to our Support Team.

Failed background check

There will be a 30% restocking fee on all serialized items returned because of failed background checks.

Support Team

Phone: 651-484-2000

Email: OASupport@ObsidianArms.com